Home Customer Care Troubleshooting

Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Washers

Washers

Check the following:

  • Is the power cord plugged into a grounded 3 prong outlet?
  • Is the indicator on the Cycle Control knob properly lined up with a cycle? - Turn the Cycle Control knob to the right slightly and pull to start.
  • Are the water inlet valve screens clogged?
  • Are both the hot and cold water faucets turned on?
  • Is the water inlet hose kinked?

Does the water level seem too low, or does the washer appear to not fill completely?
The top of the agitator is much higher than the highest water level. This creates a perception that the washer is not filling completely. This is normal.

Is the lid open?
The lid must be closed during operation. Washer will not agitate or spin with the lid open.

Check the following:

  • Is the power cord plugged into a grounded 3 prong outlet?
  • Is the indicator on the Cycle Control knob properly lined up with a cycle? - Turn the Cycle Control knob to the right slightly and pull to start.
  • Are the water inlet valve screens clogged?
  • Are both the hot and cold water faucets turned on?
  • Is the water inlet hose kinked?

Is there power at the plug?
Check your electrical source or call an electrician.

Has a fuse blown or is the circuit breaker open?
If problem continues, call an electrician.

Are you using an extension cord?
Do not use an extension cord.

Is the washer in a normal pause in the Casual (or Hand Washables) cycle?
The washer pauses for about 2 minutes in the Casual cycle. Allow the cycle to continue.

Is the lid open?
The lid must be closed during operation. Washer will not agitate or spin with the lid open.

Is the washer overloaded?
Wash smaller loads.

  • Is the drain hose clogged, or the end of the drain hose more than 183 cm (72 in.) above the floor?
    See the Installation Instructions for proper installation of drain hose.
  • Is the lid open?
    The lid must be closed during operation. Washer will not agitate or spin with the lid open.
  • Is there excessive sudsing?
    Always measure detergent. Follow manufacturer's directions. If you have very soft water, you might need to use less detergent.
  • Is your voltage low?
    Check your electrical source or call an electrician. Do not use an extension cord.
  • Is the top of drain hose lower than the water level in washer?
    The top of the hose must be higher than the water level in the washer for proper operation. See the Installation Instructions.
  • Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?
    The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See the Installation Instructions.
  • Is the load balanced and the washer level?
    The wash load should be balanced and not overloaded. The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.
  • Did you completely remove the yellow shipping strap with cotter pins?
    See the Installation Instructions.
  • Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash?
    These are normal washer noises.

Check the following:

  • Are the fill hoses tight? Is the drain hose clamp properly installed?
  • Are the fill hose washers properly seated?
  • See the Installation Instructions.

Is the sink or drain clogged?
Sink and standpipe must be able to handle 64 L (17 gal.) of water per minute.

Is water deflecting off the tub ring or the load?

  • Center the tub before starting the washer.
  • The wash load should be balanced and not overloaded. The fill or spray rinses can deflect off the load.
  • The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.

Check household plumbing for leaks.

Was the washer basket pulled forward during loading?
The wash load should be balanced and not overloaded. Push the basket to the center before starting washer.

Is the load balanced and the washer level?
The wash load should be balanced and not overloaded. The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.

The washer basket moves while washing.
This is normal.

The top of the agitator is loose, or moves in only one direction.
This is normal.

Did you follow the manufacturer's directions when adding detergent and fabric softener to the dispensers?

  • Measure detergent and fabric softener. Carefully pour into the dispensers. Wipe up all spills.
  • Dilute fabric softener in the fabric softener dispenser.

Did you put powdered or colour-safe bleach in the liquid chlorine bleach dispenser?
Add powdered or liquid colour-safe bleach directly to the basket. Do not use the chlorine bleach dispenser for coloursafe bleach.

Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).

Did you use a cold rinse?
Cold rinses leave loads wetter than do warm rinses. This is normal.

Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by colour.

Did you overload the washer?
The wash load must be balanced and not overloaded. Lint can be trapped in the load if overloaded. Wash smaller loads.

Check the following:

  • Was paper or tissue left in the pockets?
  • Did you use enough detergent? Follow manufacturer's directions. Use enough detergent to hold the lint in the water.
  • Is your water colder than 21°C (70°F)? Wash water colder than 21°C (70°F) may not completely dissolve the detergent.

Did you follow the manufacturer's directions when adding detergent and fabric softener?

  • Measure detergent and fabric softener. Use enough detergent to remove soil and hold it in suspension.
  • Dilute fabric softener and add to the rinse portion of a cycle only. Do not drip fabric softener on clothes.

Is there above average iron (rust) in water?
You may need to install an iron filter.

Did you properly sort the load?
Sort dark clothes from whites and lights.

Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.

Did you unload the washer promptly?
Unload the washer as soon as it stops.

Did you use the right cycle for the load being washed?
Use the Casual cycle or another cycle with low spin speeds (if available) to reduce wrinkling

Did you overload the washer?

  • The wash load must be balanced and not overloaded. Loads should move freely during washing.
  • To reduce wrinkling of permanent press clothes and some synthetic knits, use a large load size to provide more space.

Was the wash water warm enough to relax wrinkles, or are you using warm rinses?
If safe for the load, use warm or hot wash water. Use cold rinse water.

Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected to the right faucets. See the Installation Instructions.

Did you overload the washer?
The wash load must be balanced and not overloaded. Loads should move freely during washing.

Did you wrap items around the agitator?
Drop items loosely into the washer. Do not wrap items around the agitator.

Did you properly sort the load?
Dye transfer can occur when mixing whites and colours in a load. Sort dark clothes from whites and lights.

Was the wash temperature too low?
Use hot or warm washes if safe for the load. Hot water should be at least 44°C (111°F) to clean heavy or greasy soils.

Did you use enough detergent, or do you have hard water?
Use more detergent for washing heavy soils in cold or hard water.

Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected to the right faucets. See the Installation Instructions.

Check the following:

  • Were sharp items removed from pockets before washing? Empty pockets, zip zippers, snap or hook fasteners before washing.
  • Were strings and sashes tied to prevent tangling?
  • Were items damaged before washing? Mend rips and broken threads in seams before washing.

Did you overload the washer?
The wash load must be balanced and not overloaded. Loads should move freely during washing.

Did you properly add chlorine bleach?
Do not pour chlorine bleach directly on load. Wipe up bleach spills. Undiluted bleach will damage fabrics.

Did you follow the manufacturer's care label instructions?

Dryers

Dryers

  • Is the lint screen clogged with lint?
    The lint screen should be cleaned after every use.
  • Is the exhaust vent or outside exhaust hood clogged with lint, restricting air movement?
    Run the dryer for 5-10 minutes. Hold your hand under the outside exhaust hood to check air movement. If you do not feel air movement, clean exhaust system of lint or replace exhaust vent with heavy metal or flexible metal vent. See your Installation Instructions.
  • Is the exhaust vent crushed or kinked?
    Replace with heavy metal or flexible metal vent. See you Installation Instructions.
  • Has a fuse blown, or a circuit breaker tripped?
    Electric dryers use 2 household fuses or breakers. The drum may be turning but you may not have heat.
  • Has an Air Dry cycle been selected?
    Select the right cycle for the types of garments being dried (see "Drying, Cycle and Temperature Tips" in your Use & Care Guide).
  • For gas dryers, is the valve open on the supply line?
    If not, open it.
  • Are fabric softener sheets blocking the grill?
    Use only one fabric softener sheet and only use it once.
  • Is the dryer located in a room with temperature below 7°C (45°F)?
    Proper operation of dryer cycles requires temperatures above 7°C (45°F).
  • Was a cold rinse water used? Was the load very wet?
    Expect longer drying times with items rinsed in cold water and with items that hold moisture (cottons).
  • Is the load too large and heavy to dry quickly?
    Separate the load to tumble freely.

Check the following:

  • Is the power cord plugged in?
  • Has a fuse blown, or has circuit breaker tripped?
  • Was a regular fuse used? Use a time-delay fuse.
  • Is the dryer door firmly closed?
  • Was the START button firmly pressed?
  • Is a cycle selected?

  • Has the dryer had a period of non-use?
    If the dryer hasn't been used for a while, there may be a thumping sound during the first few minutes of operation.
  • Is it a gas dryer?
    The gas valve clicking is a normal operating sound.

  • Is the lint screen clogged?
    Clean lint screen. Check for air movement.
  • Is load properly sorted?
    Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
  • Is the load too big or too heavy?
    Dry smaller loads so lint can be carried to the lint screen.
  • Was the load overdried?
    Use correct dryer settings for load type (see "Drying, Cycle and Temperature Tips" in your Use & Care Guide). Overdrying can cause lint-attracting static electricity.
  • Was paper or tissue left in pockets?
    Clean out pockets before drying.
  • Is pilling being mistaken for lint?
    Pilling (surface fuzz) is caused by normal wear and laundering.

  • Was dryer fabric softener properly used?
    Add dryer fabric softener sheets at the beginning of the cycle when the load is cold. Adding fabric softener sheets to a warm load can stain your garments.
  • Were items soiled when placed in the dryer?
    Items should be clean before being dried.
  • Were items properly sorted?
    Sort light colours from dark colours. Sort colourfast items from noncolourfast items.

  • Was the dryer overloaded?
    Dry smaller loads that can tumble freely.
  • Did the load overdry?
    Check the manufacturer's care label. Match dryer setting to load type (see "Drying, Cycle and Temperature Tips" in your Use & Care Guide).

  • Was load removed from dryer at the end of the cycle?
    Remove load as soon as tumbling stops.
  • Was dryer overloaded?
    Dry smaller loads that can tumble freely.
  • Did load overdry?
    Check the manufacturer's care label. Match dryer setting to load type (see "Drying, Cycle and Temperature Tips" in your Use & Care Guide).

  • If the dryer is electric, is it being used for the first time?
    The new electric heating element may have an odour. The odour will be gone after the first cycle.
  • If the dryer is gas, there may be a gas leak:
    Turn off the gas supply line, leave your house and then call your local gas company.
  • Have you recently been painting, staining or varnishing in the area where your dryer is located?
    If so, ventilate the area. When the odours or fumes are gone from the area, re-wash the clothing and then dry it.

Check the following:

  • Were zippers, snaps, and hooks left open?
  • Were strings and sashes tied to prevent tangling?
  • Were care label instructions followed?
  • Were items damaged before drying?

Side-by-Side Refrigerators

Side-by-Side Refrigerators

  • Is the power supply cord unplugged?
    Plug into a grounded 3 prong outlet.
  • Has a household fuse or circuit breaker tripped?
    Replace the fuse or reset the circuit breaker.
  • Is the refrigerator or freezer control turned to the OFF position?
    Refer to the "Setting or Using the Controls" section of your Use & Care Guide.
  • Is the refrigerator defrosting?
    Recheck to see if the refrigerator is operating in 30 minutes. Your refrigerator will regularly run an automatic defrost cycle.
  • Is the power supply cord unplugged?
    Plug into a grounded 3 prong outlet.
  • Is a light bulb loose in the socket or burned out?
    See the "Changing the Light Bulb(s)" section of your Use & Care Guide.
  • Is the refrigerator defrosting?
    The water will evaporate. It is normal for water to drip into the defrost pan.
  • Is it more humid than normal?
    When it is humid, expect that the water in the defrost pan will take longer to evaporate.
  • Is the room temperature hotter than normal?
    The motor will run longer under warm conditions. At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, it will run even more.
  • Has a large amount of food just been added to the refrigerator?
    Adding a large amount of food warms the refrigerator. The motor normally will run longer to cool the refrigerator back down.
  • Are the doors opened often?
    The motor will run longer when this occurs. Conserve energy by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
  • Are the controls not set correctly for the surrounding conditions?
    Refer to the "Setting or Using the Controls" section of your Use & Care Guide.
  • Are the doors not closed completely?
    Close the doors firmly. If they do not close completely, see "The doors will not close completely" later in this section.
  • Are the condenser coils dirty?
    This prevents air transfer and makes the motor work harder. Clean the condenser coils. Refer to the "Cleaning your Refrigerator" section in your Use & Care Guide.
  • Are the door gaskets not sealed all the way around?
    Contact a technician or other qualified person.

NOTE: Your new refrigerator will run longer than your old one due to its high-efficiency motor.

  • The sounds may be normal for your refrigerator.
  • See the "Understanding Sounds you may hear" section of your Use & Care Guide.
  • Has the ice maker just been installed?
    Wait 72 hours for full ice production to begin. Once your refrigerator is cooled, the ice maker should produce 70 to 120 cubes every 24 hours.
  • Is the freezer temperature cold enough to produce ice?
    Wait 24 hours after ice maker hook-up for ice production. See the "Setting or Using the Controls" section of your Use & Care Guide.
  • Is the ice maker wire shutoff arm in the OFF (arm up) position (on some models)?
    Lower the wire shutoff arm to the ON (arm down) position. See the "Ice Maker and Storage Bin/Bucket" section of your Use & Care Guide.
  • Is the ice maker switch in the OFF (right) position (on some models)?
    Move ice maker switch to the ON (left) position. See the "Ice Maker and Storage Bin/Bucket" section of your Use & Care Guide.
  • Is the water line shutoff valve to the refrigerator turned on?
    Turn on the water valve. See the "Water Supply Connection" section of your Use & Care Guide.
  • Does the ice maker mold have water in it or has no ice been produced?
    Make sure your refrigerator has been connected to a water supply and the supply shutoff valve is turned on. See the "Water Supply Connection" section of your Use & Care Guide.
  • Is an ice cube jammed in the ice maker ejector arm?
    For models with an interior ice bin, remove the ice from the ejector arm with a plastic utensil. See the "Ice Maker and Storage Bin/Bucket" section of your Use & Care Guide.
  • Has a large amount of ice just been removed?
    Allow 24 hours for ice maker to produce more ice.
  • Are the controls set correctly?
    See the "Setting or Using the Controls" section of your Use & Care Guide.
  • Is there a water filter installed on the refrigerator?
    The filter may be clogged or installed incorrectly. Check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a technician or other qualified person.

NOTE: If not due to any of the above, there may be a problem with the water line. Call us for service at 1-800-807-6777.

  • Are the plumbing connections new, causing discoloured or off-flavoured ice?
    Discard the first few batches of ice.
  • Have the ice cubes been stored too long?
    Throw old ice away and make a new supply.
  • Does the freezer and ice bin or bucket need to be cleaned?
    See the "Cleaning" or "Ice Maker and Storage Bin/ Bucket" section of your Use & Care Guide.
  • Has food in the freezer or refrigerator been wrapped properly?
    Use airtight, moisture-proof packaging to help prevent odor transfer to stored food.
  • Does the water contain minerals (such as sulfur)?
    A filter may need to be installed to remove the minerals.
  • Is there a water filter installed on the refrigerator?
    On some models, gray or dark discolouration in ice indicates that the water filtration system needs additional flushing. Run additional water through the water dispenser to flush the water filtration system more thoroughly (at least 8 to 12 L [2 to 3 gal.] or 6 to 7 minutes initially). Discard discoloured ice.
  • Is the freezer door closed completely?
    Push the door firmly shut. If it will not shut all the way, see "The doors will not close completely" later in this section.
  • Is the ice bin or bucket installed correctly?
    For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bucket located on the freezer door, the bucket should sit level. To remove the bucket, press the release button on the right side of the bucket and lift straight up. Replace the bucket in the door making sure it is properly aligned and snapped securely into place. Refer to the "Ice Maker and Storage Bin/Bucket" section of your Use & Care Guide.
  • Has the wrong ice been added to the bin or bucket?
    Use only cubes produced by the current ice maker. If other cubes have been added, remove all cubes and check to see that none have become stuck in the delivery chute.
  • Has the ice frozen in the ice bin or bucket?
    Shake the ice bin or bucket to separate cubes. If cubes do not separate, empty bin or bucket and wait 24 hours for ice to restock.
  • Has the ice melted around the auger (metal spiral) in the ice bucket?
    Dump the ice cubes and clean the ice bucket completely. Allow 24 hours for the ice maker to restock. Do not try to remove the melted ice with a sharp object. You could damage the ice bucket.
  • Is ice stuck in the delivery chute?
    Clear the ice from the delivery chute with a plastic utensil. Do not use anything sharp to remove the ice. You could cause damage.
  • Is the ice dispenser stalling while dispensing "crushed" ice?
    Stop dispensing ice. Change the ice button from "crushed" to "cubed." Depress the ice dispenser arm using a sturdy glass. If cubed ice dispenses correctly, depress the button for "crushed" ice and begin dispensing again. Refer to the "Water and Ice Dispensers" section of your Use & Care Guide.
  • Is there ice in the bucket?
    See "The ice maker is not producing ice" earlier in this section.
  • Has the dispenser arm been held in too long?
    Release dispenser arm. Ice will stop dispensing when the arm is held in too long. Wait three minutes for dispenser motor to reset before using again. It is best to take large amounts of ice directly from the ice bin or bucket, not through the dispenser.
  • Has the water system not filled?
    The water system needs to be filled the first time it is used. Use a sturdy container to depress the water dispenser bar until the water begins to flow. Flush the water system by dispensing and discarding 2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take approximately 6 to 7 minutes and will help clear air from the line. Additional flushing may be required in some households. See the "Water and Ice Dispensers" section of your Use & Care Guide.
  • Is the water shut-off valve not turned on or the water line connected at the source?
    Make sure the water shutoff valve is turned on and the water source is connected to the refrigerator. See the "Connecting to a Water Source" section of your Use & Care Guide.
  • Is the water shut-off valve clogged or incorrectly installed?
    See the "Water Supply Connection" section of your Use & Care Guide. If clogging or installation is not a problem, call for service or contact a plumber.
  • Is there a kink in the home water source line?
    If you find or suspect a kink in the water line, call for service.
  • Is there a water filter installed on the refrigerator?
    The filter may be clogged or incorrectly installed. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call for service.
  • Is the glass not being held under the ice dispenser long enough, causing the ice to spill?
    Hold the container under the ice chute for two to three seconds after releasing the dispenser lever. Water or ice may continue to dispense during this time.
  • Is an ice cube stuck in the chute and holding the trap door open?
    Remove the cube.
  • Is there a water filter installed on the refrigerator?
    The water filtration system may have air in the lines, causing water to drip. Additional flushing may help clear air from the lines. Normal dispenser use should flush air from the lines within 24 to 72 hours.
  • Is there a water filter installed on the refrigerator?
    The filter may be full or incorrectly installed. Remove the water filter cartridge (see the "Base Grille Water Filtration System" section in your Use & Care Guide). Operate the dispenser. If the water flow increases noticeably, replace the filter.
  • Has the refrigerator been newly installed?
    Allow 24 hours for the refrigerator to cool completely.
  • Has a large amount of water been recently dispensed?
    Allow 24 hours for the water to cool completely.
  • Has water not been recently dispensed?
    The first glass of water may not be cool. Discard the first glass of water.
The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
  • Are the air vents blocked in either compartment?
    This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. See the "Ensuring Proper Air Circulation" section of your Use & Care Guide for the location of air vents.
  • Are the door(s) opened often?
    The refrigerator will warm when this occurs. Keep the refrigerator cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
  • Has a large amount of food just been added to the refrigerator or freezer?
    Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
  • Are the controls set correctly for the surrounding conditions?
    See the "Setting or Using the Controls" section of your Use & Care Guide.
  • Are the air vents blocked in the refrigerator?
    Remove any objects from in front of the air vents. See the "Ensuring Proper Air Circulation" section in your Use & Care Guide for the location of air vents.
  • Are the door(s) opened often?
    Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
  • Is the room humid?
    It is normal for moisture to build up inside the refrigerator when the room air is humid.
  • Is the food packaged correctly?
    Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
  • Are the controls set correctly for the surrounding conditions?
    See the "Setting or Using the Controls" section of your Use & Care Guide.
  • Was a self-defrost cycle completed?
    It is normal for droplets to form after the refrigerator self-defrosts.
  • Are food packages blocking the door open?
    Rearrange containers so that they fit more tightly and take up less space.
  • Is the ice bin or ice bucket out of position?
    For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bucket located on the freezer door, the bucket should sit level. To remove the bucket, press the release button on the right side of the bucket and lift straight up. Replace the bucket in the door making sure it is properly aligned and snapped securely into place. See the "Ice Maker and Storage Bin/Bucket" section of your Use & Care Guide.
  • Are the pans, shelves, bins, or baskets out of position?
    Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the "Crisper and Crisper Covers" section of your Use & Care Guide for more information.
  • Are the gaskets sticking?
    Clean gaskets according to the directions in the "Cleaning" section of your Use & Care Guide.
  • Does the refrigerator wobble or seem unstable?
    Level the refrigerator. See the "Door Closing" or "Leveling Refrigerator" section of your Use & Care Guide, depending on your model.
  • Were the doors removed during product installation and not properly replaced?
    Remove and replace the doors according to the "Door Removal" section of your Use & Care Guide on some models, or call a qualified service technician.
  • Are the gaskets dirty or sticky?
    Clean gaskets according to the directions in the "Cleaning" section in your Use & Care Guide.

Top-Mount Refrigerators

Top-Mount Refrigerators

  • Is the power supply cord unplugged?
    Plug into a grounded 3 prong outlet.
  • Has a household fuse or circuit breaker tripped?
    Replace the fuse or reset the circuit breaker.
  • Is the refrigerator or freezer control turned to the OFF position?
    Refer to the "Setting or Using the Controls" section of your Use & Care Guide.
  • Is the refrigerator defrosting?
    Recheck to see if the refrigerator is operating in 30 minutes. Your refrigerator will regularly run an automatic defrost cycle.
  • Is the power supply cord unplugged?
    Plug into a grounded 3 prong outlet.
  • Is a light bulb loose in the socket or burned out?
    See the "Changing the Light Bulb(s)" section of your Use & Care Guide.
  • Is the refrigerator defrosting?
    The water will evaporate. It is normal for water to drip into the defrost pan.
  • Is it more humid than normal?
    When it is humid, expect that the water in the defrost pan will take longer to evaporate.
  • Is the room temperature hotter than normal?
    The motor will run longer under warm conditions. At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, it will run even more.
  • Has a large amount of food just been added to the refrigerator?
    Adding a large amount of food warms the refrigerator. The motor normally will run longer to cool the refrigerator back down.
  • Are the doors opened often?
    The motor will run longer when this occurs. Conserve energy by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
  • Are the controls not set correctly for the surrounding conditions?
    Refer to the "Setting or Using the Controls" section of your Use & Care Guide.
  • Are the doors not closed completely?
    Close the doors firmly. If they do not close completely, see "The doors will not close completely" later in this section.
  • Are the condenser coils dirty?
    This prevents air transfer and makes the motor work harder. Clean the condenser coils. Refer to the "Cleaning your Refrigerator" section in your Use & Care Guide.
  • Are the door gaskets not sealed all the way around?
    Contact a technician or other qualified person.

NOTE: Your new refrigerator will run longer than your old one due to its high-efficiency motor.

  • The sounds may be normal for your refrigerator.
  • See the "Understanding Sounds you may hear" section of your Use & Care Guide.
  • Has the ice maker just been installed?
    Wait 72 hours for full ice production to begin. Once your refrigerator is cooled, the ice maker should produce 70 to 120 cubes every 24 hours.
  • Is the freezer temperature cold enough to produce ice?
    Wait 24 hours after ice maker hook-up for ice production. See the "Setting or Using the Controls" section of your Use & Care Guide.
  • Is the ice maker wire shutoff arm in the OFF (arm up) position (on some models)?
    Lower the wire shutoff arm to the ON (arm down) position. See the "Ice Maker and Storage Bin/Bucket" section of your Use & Care Guide.
  • Is the ice maker switch in the OFF (right) position (on some models)?
    Move ice maker switch to the ON (left) position. See the "Ice Maker and Storage Bin/Bucket" section of your Use & Care Guide.
  • Is the water line shutoff valve to the refrigerator turned on?
    Turn on the water valve. See the "Water Supply Connection" section of your Use & Care Guide.
  • Does the ice maker mold have water in it or has no ice been produced?
    Make sure your refrigerator has been connected to a water supply and the supply shutoff valve is turned on. See the "Water Supply Connection" section of your Use & Care Guide.
  • Is an ice cube jammed in the ice maker ejector arm?
    For models with an interior ice bin, remove the ice from the ejector arm with a plastic utensil. See the "Ice Maker and Storage Bin/Bucket" section of your Use & Care Guide.
  • Has a large amount of ice just been removed?
    Allow 24 hours for ice maker to produce more ice.
  • Are the controls set correctly?
    See the "Setting or Using the Controls" section of your Use & Care Guide.
  • Is there a water filter installed on the refrigerator?
    The filter may be clogged or installed incorrectly. Check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a technician or other qualified person.

NOTE: If not due to any of the above, there may be a problem with the water line. Call us for service at 1-800-807-6777.

  • Are the plumbing connections new, causing discoloured or off-flavoured ice?
    Discard the first few batches of ice.
  • Have the ice cubes been stored too long?
    Throw old ice away and make a new supply.
  • Does the freezer and ice bin or bucket need to be cleaned?
    See the "Cleaning" or "Ice Maker and Storage Bin/ Bucket" section of your Use & Care Guide.
  • Has food in the freezer or refrigerator been wrapped properly?
    Use airtight, moisture-proof packaging to help prevent odor transfer to stored food.
  • Does the water contain minerals (such as sulfur)?
    A filter may need to be installed to remove the minerals.
  • Is there a water filter installed on the refrigerator?
    On some models, gray or dark discolouration in ice indicates that the water filtration system needs additional flushing. Run additional water through the water dispenser to flush the water filtration system more thoroughly (at least 8 to 12 L [2 to 3 gal.] or 6 to 7 minutes initially). Discard discoloured ice.

The warmth is probably due to normal operation of the automatic exterior moisture control.
  • Are the air vents blocked in either compartment?
    This prevents cold air movement between the compartments. Move objects away from the air vents. See the "Ensuring Proper Air Circulation" sectionin your Use & Care Guide for air vent locations.
  • Are the door(s) opened often?
    The refrigerator will warm when this occurs. Keep the refrigerator cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
  • Has a large amount of food just been added to the refrigerator or freezer?
    Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
  • Are the controls set correctly for the surrounding conditions?
    See the "Using the Control(s)" section in your Use & Care Guide.
  • Are the air vents blocked in the refrigerator?
    Remove any objects from in front of the air vents. See the "Ensuring Proper Air Circulation" section in your Use & Care Guide for air vent locations.
  • Are the door(s) opened often?
    Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
  • Is the room humid?
    It is normal for moisture to build up inside the refrigerator when the room air is humid.
  • Is the food packaged correctly?
    Check that all food is securely wrapped. Wipe off damp food containers before placing them in the refrigerator.
  • Is the control set correctly for the surrounding conditions?
    See the "Using the Control(s)" section in your Use & Care Guide.
  • Was a self-defrost cycle completed?
    It is normal for droplets to form after the refrigerator self-defrosts.
  • Are the gaskets dirty or sticky?
    Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.

  • Are food packages blocking the door open?
    Rearrange containers so that they fit more tightly.
  • Is the ice bin out of position?
    Push the ice bin in all the way.
  • Are the crisper cover, pans, shelves, bins, or baskets out of position?
    Put these items into their correct positions. See the "Refrigerator Features" section in your Use & Care Guide for more information.
  • Are the gaskets sticking?
    Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.
  • Does the refrigerator wobble or seem unstable?
    Level the refrigerator. See the "Door Closing and Alignment" section in your Use & Care Guide.
  • Were the doors removed during product installation and not properly replaced?
    Remove and replace the doors according to the "Refrigerator Doors" section in your Use & Care Guide, or call a qualified service technician.

Ranges

Ranges

  • Is the power supply cord unplugged?
    Plug into a grounded outlet.
  • Has a household fuse been blown or has the circuit breaker been tripped?
    Replace the fuse or reset the circuit.
  • Is the control knob set correctly?
    Push in knob before turning to setting.
  • On coil element models, is the coil element inserted correctly?
    Push the coil element firmly into the receptacle.
  • Is the cookware the proper size?
    Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than 2.5 cm (1 in.) outside the cooking area.
  • Is the proper cookware being used?
    See "Cookware" section in your Use & Care Guide.
  • Is the control knob set to the proper heat level?
    See "Cookware" section in your Use & Care Guide.
  • Is the appliance level?
    Level the appliance. See the installation instructions.
  • On coil element models, is the element inserted properly?
    See "Coil Elements" in the "General Cleaning" section in your Use & Care Guide.
  • On some models, is the electronic oven control set correctly?
    See "Oven Temperature Control" section in your Use & Care Guide.
  • On some models, is the Control Lock Set?
    See "Control Lock" section in your Use & Care Guide.
  • On some models, has a delayed start time been programmed?
    See "Delay Start" section in your Use & Care Guide.
  • Does the oven temperature calibration need adjustment?
    See "Oven Temperature Control" section in your Use & Care Guide.
  • Is the oven door open?
    Close the oven door all the way.
  • Has the function been entered?
    See "Self-Cleaning Cycle" section in your Use & Care Guide.
  • On some models, has a delay start Self-Clean cycle been set?
    See "Self-Cleaning Cycle" section in your Use & Care Guide.
  • Has a delay start been set?
    See "Times Cooking" or "Delayed Start" section in your Use & Care Guide depending on your model.
  • Is the appliance level?
    Level the appliance. See the installation instructions.
  • Is the proper temperature set?
    Double-check the recipe in a reliable cookbook.
  • Is the proper oven temperature calibration set?
    See "Oven Temperature Control" section in your Use & Care Guide.
  • Was the oven preheated?
    Wait for the oven to preheat before placing food in oven.
  • Is the proper bakeware being used?
    See "Bakeware" section in your Use & Care Guide.
  • Are the racks positioned properly?
    See "Positioning Racks and Bakeware" section in your Use & Care Guide.
  • Is the proper air circulation around the bakeware?
    See "Positioning Racks and Bakeware" section in your Use & Care Guide.
  • Is the batter evenly distributed in the pan?
    Check to make sure batter is level in the pan.
  • Is the proper length of time being used?
    Increase baking or roasting time.
  • Has the oven door been opened while cooking?
    Oven peeking releases oven heat and can result in longer cooking times.
  • Are baked items too brown on the bottom?
    Decrease oven temperature 5°C to 15°C (15°F to 25°F), or move rack to a higher position in the oven.
  • Are pie crust edges browning early?
    Use aluminum foil to cover edge of crust.
  • Is the display showing "PF"?
    There has been a power failure. Press OFF to clear the display. Reset the clock, if needed. See "Clock" section of your Use & Care Guide.
  • Is the display showing "F" followed by a number?
    Press OFF to clear the display. If an "F" code reappears, call for service.

Dishwashers

Dishwashers

Dishwasher does not run or stops during a cycle.

  • Is the door closed tightly and latched?
  • Is the right cycle selected? Refer to the "Cycle Selection Charts." section in your Use & Care Guide.
  • Is there power to the dishwasher? Has a household fuse blown or circuit breaker tripped?
  • Has the motor stopped due to an overload? The motor automatically resets itself within a few minutes. If it does not restart, call for service.
  • Is the water shut-off valve (if installed) turned on?

Dishwasher will not fill.

  • Is the overfill protection float able to move up and down freely? Press down to release.

Water remains in the dishwasher.

  • Is the cycle complete?

Detergent remains in the covered section of the dispenser.

  • Is the cycle complete?
  • Is the detergent lump-free? Replace detergent if necessary.
  • Is the bottom rack installed properly with the bumpers in the front? Refer to the "Parts and Features" section in your Use & Care Guide. Reinstall the rack if necessary.

White residue on the front of the access panel.

  • Was too much detergent used? Refer to the "Detergent Dispenser" section in your Use & Care Guide.
  • Is the brand of detergent making excess foam? Try a different brand to reduce foaming and eliminate buildup.

Odour in the dishwasher.

  • Are dishes washed only every 2 or 3 days? Run a rinse cycle once or twice a day until you have a full load.
  • Does the dishwasher have a new plastic smell? Run a vinegar rinse as described in "Spotting and filming on dishes" later in this Troubleshooting guide.

Condensation on the kitchen counter (built-in models).

  • Is the dishwasher aligned with the countertop? Moisture from the vent in the dishwasher console can form on the counter. Refer to the Installation Instructions for more information.

Food soil left on the dishes.

  • Is the dishwasher loaded correctly? Refer to the "Dishwasher Loading" section in your Use & Care Guide.
  • Is the water temperature too low? For best dishwashing results, water should be 49°C (120°F) as it enters the dishwasher. Refer to the "Dishwasher Efficiency Tips" section in your Use & Care Guide.
  • Did you use the correct amount of fresh detergent? Use recommended dishwasher detergents only. Refer to the "Detergent Dispenser" section in your Use & Care Guide. Never use less than 15 g (1 tb) per load. Detergent must be fresh to be effective. Store detergent in a cool, dry area. Heavy soil and/or hard water generally require extra detergent.
  • Is detergent caked in dispenser? Use fresh detergent only. Do not allow detergent to sit for several hours in a wet dispenser. Clean dispenser when caked detergent is present.
  • Is the pump or spray arm clogged by labels from bottles and cans? If you wash bottles and cans in your dishwasher, check for labels clogging the pump or spray arm.
  • Is the home water pressure high enough for proper dishwasher filling? Home water pressure should be 20 to 120 psi (138 to 828 kPa) for proper dishwasher fill. A booster pump on the water supply can be added if pressure is too low.
  • Are high suds slowing the wash arm? Never use soap or laundry detergents. Use recommended dishwasher detergents only.

Dishwasher door will not close.

  • Is the bottom rack in backwards? The rack bumpers must face the dishwasher door.

Spotting and filming on dishes.

  • Is your water hard or is there a high mineral content in your water? Conditioning the final rinse water with a liquid rinse aid helps eliminate spotting and filming. Keep the rinse aid dispenser filled.
  • Is the water temperature too low? For best dishwashing results, water should be 49°C (120°F) as it enters the dishwasher. Refer to the "Dishwasher Efficiency Tips" section in your Use & Care Guide.
  • Did you use the correct amount of effective detergent? Use recommended dishwasher detergents only. Refer to the "Detergent Dispenser" section in your Use & Care Guide. Never use less than 15 g (1 tb) per load. Detergent must be fresh to be effective. Store detergent in a cool, dry area. Heavy soil and/or hard water generally require extra detergent.
  • Is the home water pressure high enough for proper dishwasher filling? Home water pressure should be 20 to 120 psi (138 to 828 kPa) for proper dishwasher fill. A booster pump on the water supply can be added if pressure is too low.

NOTE: To remove spots and film from dishes, try a white vinegar rinse. This procedure is intended for occasional use only. Vinegar is an acid and using it too often could damage your dishwasher.

  1. Wash and rinse dishes. Use an air-dry or an energy saving dry option. Remove all silverware or metal items.
  2. Put 2 cups (500 mL) white vinegar in a glass or dishwasher-safe measuring cup on the bottom rack.
  3. Run the dishwasher through a complete washing cycle using an air-dry or an energy-saving dry option. Do not use detergent. Vinegar will mix with the wash water.

Silica film or etching (silica film is a milky, rainbow coloured deposit; etching is a cloudy film).

  • Sometimes there is a water/chemical reaction with certain types of glassware. This is usually caused by some combination of soft or softened water, alkaline washing solutions, insufficient rinsing, overloading the dishwasher, and the heat of drying. It might not be possible to prevent the problem, except by hand washing.
  • To slow this process use a minimum amount of detergent but not less than 1 tbsp (15 g) per load. Use a liquid rinse aid and underload the dishwasher to allow thorough rinsing. Silica film and etching are permanent and cannot be removed. Do not use heated drying.

White spots on cookware with non-stick finish.

  • Has the dishwasher detergent removed cookware seasoning? Re-season cookware after washing in the dishwasher.

Brown stains on dishes and dishwasher interior.

  • HDoes your water have high iron content? Rewash dishes using 5-15 mL (1-3 tsp) of citric acid crystals added to the covered section of the detergent dispenser. Do not use detergent. Follow with a normal wash cycle with detergent. If treatment is needed more often than every other month, the installation of an iron removal unit is recommended.

Black or gray marks on dishes.

  • Are aluminum items rubbing dishes during washing? Disposable aluminum items can break down in the dishwasher and cause marking. Hand wash these items. Remove aluminum markings by using a mild abrasive cleaner.

Orange stains on plastic dishes or dishwasher interior.

  • Are large amounts of tomato-based foods on dishes placed in the dishwasher? Stains can gradually fade over time. Regular use of heated drying will slow fading. Stains will not affect dishwasher performance. Regular use of a rinse cycle and an air-dry or energy-saving dry option will reduce the likelihood of staining.

Dishes are not dry.

  • Did you load your dishwasher to allow proper water drainage? Do not overload. Refer to the "Dishwasher Loading" section in your Use & Care Guide. Use a liquid rinse aid to speed drying.
  • Are the plastics wet? Plastics often need towel drying.
  • Is the rinse aid dispenser empty? Refer to the "Rinse Aid Dispenser" section in your Use & Care Guide.
  • Did you use an air-dry or energy-saving dry option? Use a heated drying option for dryer dishes.

Chipping of dishes.

  • Did you load the dishwasher properly? Load the dishes and glasses so they are stable and do not strike together from washing action. Minimize chipping by moving the rack in and out slowly.
NOTE: Antiques, feather-edged crystal, and similar types of china and glassware might be too delicate for automatic dishwashing. Wash by hand.

Grinding, grating, crunching or buzzing sounds.

  • A hard object has entered the wash module (on some models). When the object is ground up, the sound should stop.

 

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